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Products
Are all products from the Online Store available in stores?
We currently do not have any physical stores. However, there are plans to open our first store in the near future. We will keep you updated so you can visit us in the future!
How do I know if my product is authentic?
The best way to know if your product is authentic is to buy your products through our Online store or official retailers.
If you buy them through internet sellers, street vendors, and flea markets, the chances that your product is not original are greatly increased.
How to wash your clothing?
For the specific care of each product, please go to the product that you are looking for. Each product site will show the 'Care' information.
What is the warranty on my product(s)?
Q: What is the warranty on Jacked Fitness apparel?
R: Jacked Fitness products purchased within the last 6 months are eligible for a Return Authorization/Warranty Process.
Q: What do I need to file a warranty claim?
R:You will need to submit each of the following photos:
- One photo clearly showing the defect.
- One photo that clearly shows the article number.
- One photo showing the production date.
Q: Does Jacked Fitness pay for return shipping?
R: Yes, we will pay your return shipping if the item is eligible to be returned.
Q: Can I exchange my items?
R: If the item is defective and needs to be replaced, you may choose to exchange it for the same item or you can get a refund within 6 months of purchase.
Q: Do I need to send my receipt?
R: A copy of your original receipt or itemized proof of purchase will be required.
Q: Will I be notified once you receive my claim?
R: Yes. Please note that return processing can take up to 4 weeks. Once approved, you will be notified and refunded.
Q: If the item is accidentally damaged, will this be covered under warranty?
R: The warranty does not cover damage caused by improper care, misuse, accident or neglect
Q: If I purchased my item outside of the US, but I live in the US, can I still file a warranty claim?
R: We handle warranty service for customers who reside in the US, regardless of purchase location.
What materials are your products made from?
We use a variety of materials in our products.
To find the material description used in a specific product, please check:
- Product information page
- Product labels
If you purchased a product made of a material you cannot wear, you can return it to us free of charge.
What should I do if the product I am looking for , or the size I need, is sold out?
Due to the popularity of some of our items, it is possible they are sold out. However, we recommend that you explore more of our apparel options. You can also select the option to get notified once an item is back in stock.
Where can I submit a compliment or a complaint?
We would love to hear your feedback. Your compliments or complaints are invaluable to us and give us an opportunity to improve and provide you a better experience. Please contact us to share your thoughts about our products and/or services provided.
Your question was not answered?
Email us with any questions and we will be happy to further assist you!
